shipping policy

Charlotte Halifax

Order Processing

At Charlotte Halifax, every order is carefully reviewed and prepared to ensure accuracy and quality before shipment.

Please allow 1–3 business days for order processing. Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been prepared and dispatched, you will receive a shipping confirmation email containing your tracking details.

Delivery Times

Our standard delivery timeframe is approximately 5–15 business days, depending on the destination and local carrier operations.

While we work with trusted shipping partners to deliver your order as quickly as possible, actual delivery times may vary due to factors outside our control, including customs processing, weather conditions, or transportation disruptions.

Customers will receive tracking information as soon as their shipment leaves our fulfillment facility.

Free Shipping

We are pleased to offer free standard shipping on all orders, with no minimum purchase requirement.

Your order will be delivered directly to your shipping address at no additional shipping cost.

How to Place an Order

Shopping with Charlotte Halifax is simple:

  1. Select your preferred item(s) and add them to your shopping cart.

  2. Proceed to checkout and carefully review your shipping and billing information.

  3. Choose your preferred payment method.

  4. Complete your purchase through our secure SSL-encrypted checkout system.

  5. Receive an order confirmation email with your purchase details.

If you do not receive an order confirmation, please contact our support team.

Shipping Delays

Although we strive to meet all estimated delivery timeframes, occasional delays may occur due to:

  • High seasonal demand

  • Public holidays

  • Customs inspections

  • Transportation disruptions

  • Carrier-related delays

  • Extreme weather conditions

Should any significant delay affect your shipment, we will do our best to keep you informed throughout the process.

Tracking Your Order

Once your order has been shipped, a tracking number will be sent to the email address provided during checkout.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

If you experience any issues tracking your package, please contact our customer service team for assistance.

Shipping Insurance

Optional Shipping Protection

To provide additional peace of mind, Charlotte Halifax offers an optional Shipping Protection service during checkout.

When Shipping Protection is added to your order, you may qualify for coverage in the event of:

Lost Packages

If your package is confirmed as lost during transit and cannot be located by the shipping carrier, we will arrange a replacement shipment at no additional cost.

Damaged Packages

If your order arrives visibly damaged, opened, or with damaged contents, we may provide a replacement for the affected item(s) after reviewing the claim.

Filing a Shipping Protection Claim

If you purchased Shipping Protection and encounter an issue, please contact us within 7 days of delivery (or within 7 days of the expected delivery date for lost shipments).

Email: info@charlotte-halifax.com

Please provide:

  • Your order number

  • A description of the issue

  • Tracking information (for lost shipments)

  • Clear photographs of any damage (for damaged shipments)

Once your claim has been reviewed and approved, a replacement order will be processed as quickly as possible.

Shipping Protection Exclusions

Shipping Protection does not cover:

  • Incorrect or incomplete shipping addresses provided by the customer

  • Packages marked as delivered by the carrier but subsequently lost, stolen, or taken by a third party

  • Delays caused by customs authorities

  • Delays caused by shipping carriers or transportation networks

  • Delivery issues resulting from customer unavailability or refusal of delivery

Customer Support

If you have any questions regarding shipping, delivery, tracking, or Shipping Protection, our customer service team is happy to assist.

Charlotte Halifax
Email: info@charlotte-halifax.com

We are committed to providing a smooth shopping experience and will gladly help with any shipping-related inquiries.