privacy policy

Charlotte Halifax

1. General Information and Data Controller

At Charlotte Halifax, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit or interact with our website.

For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), the data controller responsible for processing your personal information is:

Charlotte Halifax
Email: info@charlotte-halifax.com

Our website uses SSL/TLS encryption technology to ensure secure transmission of personal information and confidential content, including orders, inquiries, and account data. A secure connection is indicated by the "https://" prefix and the padlock symbol displayed in your browser's address bar.

Charlotte Halifax does not engage in automated decision-making or profiling that produces legal effects or significantly impacts individuals as defined under Article 22 of the GDPR.

2. Information Collected When You Visit Our Website

When you browse our website for informational purposes without registering, making a purchase, or otherwise providing information, we automatically collect certain technical information transmitted by your browser.

This information may include:

  • Pages visited on our website

  • Date and time of access

  • Volume of data transmitted

  • Referring website or source

  • Browser type and version

  • Operating system used

  • IP address (where applicable, anonymized)

This information is processed based on our legitimate interest in maintaining website functionality, security, and performance in accordance with Article 6(1)(f) GDPR.

The information is not used to personally identify visitors and is only reviewed if necessary to investigate suspected misuse or unauthorized activity.

3. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, enhance website functionality, and support certain website features.

Cookies are small text files stored on your device. Some cookies are deleted when you close your browser (session cookies), while others remain stored for a specified period to recognize your device during future visits (persistent cookies).

Cookies may collect information such as:

  • Browser settings

  • Device information

  • Website preferences

  • IP address

  • Usage behavior

Certain cookies are essential for website operation, including shopping cart functionality and account management.

Where cookies process personal data, processing is based on:

  • Article 6(1)(b) GDPR for contractual purposes; or

  • Article 6(1)(f) GDPR for our legitimate interest in providing a functional and user-friendly website.

We may also use third-party cookies from advertising and analytics providers. Additional information regarding these services is provided in the relevant sections of this Privacy Policy.

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions and services.

Upon your first visit to our website, you will be presented with a cookie consent banner allowing you to manage your preferences. You may modify your consent settings at any time.

4. Contacting Us

If you contact us by email, contact form, or other communication channels, we may collect personal information that you voluntarily provide.

This may include:

  • Name

  • Email address

  • Telephone number

  • Message content

  • Any additional information you choose to provide

Your information will only be used to respond to your inquiry, provide requested assistance, and manage related administrative processes.

Processing is based on:

  • Article 6(1)(f) GDPR (legitimate interest in responding to inquiries); or

  • Article 6(1)(b) GDPR where communication relates to a contract or potential transaction.

Your information will be retained only for as long as necessary to handle your request unless legal retention obligations apply.

5. Customer Accounts and Contract Processing

When you create an account, place an order, or otherwise enter into a transaction with Charlotte Halifax, we collect and process personal information necessary for fulfilling contractual obligations.

Information collected may include:

  • Name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment details

  • Order information

You may request deletion of your customer account at any time by contacting us at info@charlotte-halifax.com.

Personal data will be retained only as long as necessary to fulfill contractual obligations and comply with applicable legal retention requirements.

6. Marketing Communications

6.1 Newsletter Subscription

If you subscribe to our newsletter, we will use your email address to send updates, promotions, product information, and special offers.

Subscription is based on your explicit consent under Article 6(1)(a) GDPR.

We use a double opt-in process, meaning you must confirm your subscription through a verification email before receiving marketing communications.

To prevent misuse, we may store:

  • IP address used during registration

  • Date and time of registration

  • Confirmation records

You may unsubscribe at any time using the unsubscribe link included in every newsletter or by contacting info@charlotte-halifax.com.

Upon unsubscribing, your email address will be removed from our mailing list unless another lawful basis for processing exists.

6.2 Marketing Emails to Existing Customers

If you purchase products or services from Charlotte Halifax, we may occasionally send information about similar products, services, or promotions that may be relevant to you.

This processing is based on our legitimate interest in direct marketing under Article 6(1)(f) GDPR.

You may object to receiving such communications at any time by contacting us or using the unsubscribe option included in our emails.

7. Order Fulfillment and Payment Processing

To fulfill your order, personal information may be shared with trusted service providers involved in:

  • Shipping and delivery

  • Payment processing

  • Fraud prevention

  • Customer support

Data sharing is limited to information necessary for order fulfillment and is based on Article 6(1)(b) GDPR.

PayPal

If you choose PayPal as your payment method, payment information will be processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg.

PayPal may perform creditworthiness assessments when applicable and process personal information according to its own privacy practices.

SOFORT / Klarna

If SOFORT or Klarna payment services are selected, relevant payment and order information may be shared with the respective provider for transaction processing.

For details regarding their privacy practices, please consult their official privacy policies.

8. Review Requests

Following a purchase, we may invite you to leave a review regarding your shopping experience or purchased products.

Review requests will only be sent where permitted by law or where you have provided consent.

You may withdraw your consent at any time by contacting info@charlotte-halifax.com.

9. Social Media Integrations

Our website may contain links or integrations with social media platforms including:

  • Facebook

  • Instagram

  • Other social networks

To protect your privacy, social media content is implemented in a manner that prevents automatic transmission of personal data upon page loading.

Information will only be transferred to the respective social media platform after you actively interact with the relevant feature.

Please consult the privacy policies of the respective providers for information regarding their data processing activities.

10. Advertising and Analytics Services

To improve our services, marketing performance, and user experience, we may use advertising and analytics technologies provided by third parties.

These technologies may use cookies and similar tools to collect information about:

  • Website usage

  • Device characteristics

  • Advertising interactions

  • Conversion activity

  • Browsing behavior

Services may include:

  • Google Analytics

  • Google Ads Conversion Tracking

  • Google Remarketing

  • Google Marketing Platform technologies

  • Facebook Pixel and related advertising tools

Where legally required, these services are activated only after obtaining your consent.

You may withdraw consent or manage advertising preferences through our cookie settings at any time.

11. Your Rights Under Data Protection Laws

Under the GDPR, you have the following rights regarding your personal information:

Right of Access

Request confirmation of whether we process your personal data and obtain a copy of that information.

Right to Rectification

Request correction of inaccurate or incomplete personal information.

Right to Erasure

Request deletion of your personal information where legal requirements are met.

Right to Restrict Processing

Request temporary restriction of processing under certain circumstances.

Right to Data Portability

Receive your personal data in a structured, commonly used format and transfer it to another provider where technically feasible.

Right to Withdraw Consent

Withdraw previously granted consent at any time.

Right to Object

Object to processing based on legitimate interests or direct marketing purposes.

Right to Lodge a Complaint

File a complaint with a competent data protection authority if you believe your rights have been violated.

12. Data Retention

Personal information is retained only for as long as necessary to:

  • Provide our services

  • Fulfill contractual obligations

  • Comply with legal requirements

  • Resolve disputes

  • Enforce agreements

Once retention periods expire, personal data is securely deleted or anonymized unless continued storage is required by law.

Contact Us

If you have any questions regarding this Privacy Policy, wish to exercise your privacy rights, or require additional information regarding the processing of your personal data, please contact us:

Charlotte Halifax
Email: info@charlotte-halifax.com